Vacancies

Service Desk Analyst (Part time)

About the role

We have an exciting opportunity for an individual to join our Liverpool FC team as an Service Desk Analyst

The role will provide first and second line support for all Club employees, football and club events and for any technology-based applications, including hardware, software and network issues, whilst also responding to helpdesk tickets which are raised within the system or via phone. 

What will you be doing?

The key responsibilities of the role are to..

1. Provide on-site technical support and related services on a match day at the stadium as well as on-site support for other football and non-football related activities/events as and when required.
2. To provide first and second line, on-site and remote, technical support for all club employees and club activities – football and non-football as and when required
3. Complete administration activities such as maintaining asset register, completing purchase logs, updating tickets with notes and actions, keeping work areas clean and tidy and any other administrative tasks pertaining to the upkeep and operation of the IT Service desk. 
4. Actively triage tickets and perform diagnostics as part of 1^st and 2^nd line problem management and investigation. 
5. Provide support and maintenance (including repairs where possible) on multiple platforms and equipment types including TVs, remote working platforms, desktops, laptops, printers, mobile devices and meeting room video-conferencing equipment and other endpoint user hardware. 
6. Procure licenses and equipment including laptops and mobile phones for all levels of the business. Arrangement and cancellation of mobile connections, monitor accounts, SIM swaps, PAC code requests and production of reports.
7. Initiating, planning and supporting the delivery of technology projects, rollouts and initiatives.
8. Planning for and processing equipment and software requirements for new starters and managing the return of equipment and ceasing access for leavers and maintaining associated documentation

Who are we looking for?

To be successful in this role 

A proactive and pragmatic attitude

Strong understanding of Windows settings and configuration.

An understanding of Mac operating system

Experienced 1st and 2nd line Technology Helpdesk analyst 

Strong understanding of mobile settings and configuration.

Awareness of Office 365 setup and configuration.

Broad understanding of various packaged applications.

Excellent customer service skills.

Strong awareness of a helpdesk function and how to resolve basic to complex technology issues.

Excellent problem-solving skills.

Strong verbal communication skills and ability to respond to queries in the best manner.

Why should you apply?

This position is Part time and involves working 21 hours per week on a 3 day per weeks, 3 in 7 basis. Your main base will be our Chapel Street Office with a requirement to travel to site where required

To reward your hard work and commitment we offer a competitive salary, 25 days holiday pro rata (plus 8 bank holidays and the option to purchase up to an additional 5 days) and a contributory pension scheme.

You will have access to our benefits kit bag where you can get high street discounts, and a selection of benefit schemes you can join. There are opportunities to get involved with volunteering through our LFC Foundation to give back to the local community.

At Liverpool Football Club, we have an unwavering commitment to equality, diversity and inclusion and are always looking to making a positive difference in the communities that we operate within. We are proud of our achievements in this area; maintaining the Premier League Equality Standard Advanced Level, becoming a founding signatory of the Football Association’s Football Leadership Diversity Code and being recognised as a leader in this important area on and off the pitch. We take our responsibilities in this area seriously and through the work being done across the club, we are committed to increasing the diversity of our people and becoming an increasingly inclusive workplace for all. We are committed to hiring great people representative of diverse backgrounds, perspectives, and skills across our entire business. If you share our enthusiasm and passion for inclusivity, then we want to hear from you.

Liverpool FC is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all Colleagues and Volunteers to share this commitment. This role is subject to a satisfactory enhanced DBS check.

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