About the role
Senior Executive, Hospitality Accounts (12 months FTC)
We have an exciting opportunity for an individual to join our Liverpool FC team as a Senior Executive, Hospitality Accounts. You will be responsible for account managing seasonal and match day hospitality, always ensuring a high satisfaction rate.
Are you client/ customer focused, proactive and great at building strong stakeholder relationships? This is the role for you.
What will you be doing?
- To make daily outbound calls to seasonal members in line with the departments KPI’s and develop strong relationships with seasonal hospitality members.
- Continue to build and develop relationships by arranging meetings with key accounts on matchday and pre and post fixture
- Assist seasonal members with any NFC, ticketing or away game ballot enquires via email and inbound calls
- Take inbound sales and have a good knowledge of the hospitality packages available throughout the season
- Receive inbound calls from match day bookers to assist with any ticketing queries and requests leading up the fixtures
- Handle all emails and respond with a high level of customer service within a set time frame
- Liaise with the operations team to manage the seasonal lounges and members. Including numbers, dietary requests, and other additional requirements.
- Manage the communication to seasonal members and match day bookers around any fixture changes
- Log and track all seasonal hospitality members activity on SalesForce
- Manage the renewal process for seasonal members, reviewing contract types and lengths and ensuring invoices are raised and payment schedules adhered too.
- Continue to develop seasonal member’s matchday experiences by working with the operations team throughout the year to develop and review the hospitality offering.
- Work match days, assisting with the operation and member enquiries
Who are we looking for?
To be successful in this role, you will have experience managing client accounts and providing a high level of customer service. You will be confident in building relationships with seasonal accounts and able to communicate effectively. You will be able to make decisions and remain calm while under pressure to achieve deadlines/ targets and able to prioritise tasks, where appropriate. You will have excellent time management skills and able to work well in a team.
You will also have knowledge of different hospitality areas and great administrative/ computer skills. You will have knowledge of multiple systems such as Salesforce and understand the ticketing system to ensure any access issues on matchday are resolved.
Why should you apply?
This is a full-time, 12 months fixed term role working 35 hours per week (5 in 7) starting from your agreed start date. Your main base will be our Anfield Stadium. You will be required to work weekends/ match days as and when is needed.
To reward your hard work and commitment we offer a competitive salary, 25 days holiday (plus 8 bank holidays and the option to purchase up to an additional 5 days) and a contributory pension scheme.
You will have access to our benefits kit bag where you can get high street discounts, and a selection of benefit schemes you can join. There are opportunities to get involved with volunteering through our LFC Foundation to give back to the local community.
At Liverpool Football Club, we have an unwavering commitment to equality, diversity and inclusion and are always looking to making a positive difference in the communities that we operate within. We are proud of our achievements in this area; maintaining the Premier League Equality Standard Advanced Level, becoming a founding signatory of the Football Association’s Football Leadership Diversity Code and being recognised as a leader in this important area on and off the pitch. We take our responsibilities in this area seriously and through the work being done across the club, we are committed to increasing the diversity of our people and becoming an increasingly inclusive workplace for all. We are committed to hiring great people representative of diverse backgrounds, perspectives, and skills across our entire business. If you share our enthusiasm and passion for inclusivity, then we want to hear from you.
Liverpool FC is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all Colleagues and Volunteers to share this commitment.
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