About the role
We're recruiting for Retail Assistant to join our Retail Store Team at our Anfield Store. We're looking individuals who are passionate about customer service and enjoy working as part of a team.
What will you be doing?
This role is responsible for ensuring that the overall customer experience within the Liverpool Football Club Store is to the highest possible standard.
Your responsibilities will include:
Dealing with customer sales and refunds, ensuring a focus on customer care and the customer experience.
Till work including processing cash and card payments.
Gaining and building upon Product knowledge to provide advice and guidance on product selection to customers.
Basic Sales Management through driving the AVS, UPT and Conversion by offering add on sales and upselling.
Stock shrinkage and cash flow controls.
Supporting in receiving and storing the delivery of large amounts of stock.
Who are we looking for?
To be successful, you will have previous retail and/or customer service experience, with excellent numeracy and literacy skills. Having strong interpersonal and communication skills, you will be confident in delivering excellent customer service and working as part of a team. A retail and/or customer service qualifications would be advantageous. You will be able to work flexible hours.
Why should you apply?
Liverpool FC Retail is a multi-channel operation, and we have 6 stores located at the Anfield Stadium, Williamson Square, Chester, Belfast, Liverpool One, and Dublin. Liverpool FC Retail has one of the most comprehensive product ranges in world football; we carry at least a thousand different products at one time, which rise during peak trading.
This role is offering part-time permanent contracts working 20 hours or 8 hours shifts per week on a 5 from 7 basis. Your main base will be our Anfield Store.
To reward your hard work and commitment we offer a competitive salary, 25 days holiday (plus 8 bank holidays and the option to purchase up to an additional 5 days) and a contributory pension scheme.
You will have access to our benefits kit bag where you can get high street discounts, and a selection of benefit schemes you can join. There are opportunities to get involved with volunteering through our LFC Foundation to give back to the local community.
We aspire to be the most inclusive club in world football - providing fair and appropriate opportunities to as many people from different backgrounds as possible, being welcoming and meeting their needs as best we can. We are committed to hiring great people representative of a variety of backgrounds, perspectives, and skills, not just because it`s the right thing to do, but because we believe it makes our Club stronger. If you share our enthusiasm and passion for inclusivity, then we want to hear from you.
Liverpool FC is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all Colleagues and Volunteers to share this commitment.