About the role
We have an exciting opportunity for an individual to join Liverpool Football Club as an Full-Time Retail Sales Advisor at our new store, Swords Pavilions Shopping Centre.
We are thrilled to be opening our new destination store outside of the UK in Swords Pavilions Shopping Centre. We are looking for a Full-Time Sales Advisor who is passionate about customer service and enjoy working as part of a team to join our LFC family and be a part of this exciting store opening. It's an exciting time to be a part of LFC, with our amazing collaborations with LeBron, Nike and Converse. The most recent limited-edition capsule collection is a celebration of the diverse and creative nature of the club’s beating heart – it’s supporters.
We have opportunities to work 40 hours a week on permanent contracts and to reward your hard work and commitment we offer a competitive salary that aligns with the Irish living wage. These positions will offer a great development pathway for someone looking to further their skills within retail and management.
What will you be doing?
This role is responsible for ensuring that the overall customer experience within the Liverpool Football Club Store is to the highest possible standard.
Your responsibilities will include:
- Dealing with customer sales and refunds, ensuring a focus on customer care and the customer experience.
- Till work including processing cash and card payments.
- Gaining and building upon Product knowledge to provide advice and guidance on product selection to customers.
- Basic Sales Management through driving the AVS, UPT and Conversion by offering add on sales and upselling.
- Stock shrinkage and cash flow controls.
- Supporting in receiving and storing the delivery of large amounts of stock.
Who are we looking for?
To be successful, you will have previous retail and/or customer service experience, with excellent numeracy and literacy skills. It is desirable you have experience working within a clothing retail background working similar full-time hours.
You will have strong interpersonal and communication skills; you will be confident in delivering excellent customer service and working as part of a team. Having a retail and/or customer service qualifications would be advantageous. You will be able to work flexible hours and able to work Monday to Sunday, to cover midweek and late nights shifts available.
This role will offer development opportunities and we are looking for candidates who are motivated and driven to provide the best experience to our customers.
Why should you apply?
Liverpool FC Retail is a multi-channel operation, and we now have 7 stores located at the Anfield Stadium, Williamson Square, Chester, Belfast, Liverpool One, Dublin and this new upcoming location in Swords. Liverpool FC Retail has one of the most comprehensive product ranges in world football; we carry at least a thousand different products at one time, which rise during peak trading.
This is a full-time permanent role working 40 hours a week, on a 5 from 7-day basis working, including evenings, weekends. Your main base will be at Swords Pavilions Shopping Centre. We are expecting the opening to be at the beginning of December 2023 with inductions and staff training starting November 2023.
At Liverpool Football Club, we have an unwavering commitment to equality, diversity and inclusion and are always looking to making a positive difference in the communities that we operate within. We are proud of our achievements in this area; maintaining the Premier League Equality Standard Advanced Level, becoming a founding signatory of the Football Association’s Football Leadership Diversity Code and being recognised as a leader in this important area on and off the pitch. We take our responsibilities in this area seriously and through the work being done across the club, we are committed to increasing the diversity of our people and becoming an increasingly inclusive workplace for all. We are committed to hiring great people representative of diverse backgrounds, perspectives, and skills across our entire business. If you share our enthusiasm and passion for inclusivity, then we want to hear from you.
Liverpool FC is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all Colleagues and Volunteers to share this commitment.