Fan Support Team

About the role

As a Fan Support Team member you will be responsible for interacting with customers and fans, providing information in response to their product or service enquiries.

You will ensure that fans visiting the ground are helped and supported as required and will deal with other match day teams as required to resolve questions or gain information.

Role Specific Accountabilities:-

  • To provide a comprehensive information service for fans on match day, including directions to their seating area, services available and any promotional activity or special events on-going in and around the Stadium
  • To be a visible sign of support and information for all visitors. Be alert to people around you, acknowledging them, checking they are ok.
  • To resolve or escalate any issues of concern or complaint in the appropriate manner and following Club policy and procedures.
  • To ensure match day standards in own area are delivered using the Standards Checklists 
  • Feedback post-match any issues or opportunities to improve our Matchday experience or service
  • Observe Health and Safety aspects

 

Key Person Specifications:-

  • Good and clear communication skills
  • Good self-presentation
  • Confident and outgoing
  • Ability to build relationships and rapport
  • Team player
  • Ability to remain calm when dealing with emotional, difficult or distressed people
  • Public profile of the role requires a high level of professionalism, courtesy, tact and diplomacy.

Applicants who do not already possess Level 2 Certificate in Spectator Safety will be offered the qualification and MUST engage on the training within their first season in order to continue to be offered work as a Crowd Steward.

In roles which require serving alcohol or safety positions we can only accept candidates aged 18 or over.

Why should you apply?

  • Weekly pay
  • Competitive rates of pay
  • Flexible work
  • Progression opportunities

 

Liverpool FC is an icon of global sport, a brand with an exceptional heritage. Hundreds of millions of people across the globe are devoted to the Club, but there is more to Liverpool FC than the scale of its fanbase. Over 100 years of success and heartache has forged a truly unique identity. Working for Liverpool FC makes you more than just a team member, you are an integral part of the world`s greatest football family.

We aspire to be the most inclusive club in world football - providing fair and appropriate opportunities to as many people from different backgrounds as possible, being welcoming and meeting their needs as best we can. We are committed to hiring great people representative of a variety of backgrounds, perspectives, and skills, not just because it`s the right thing to do, but because we believe it makes our Club stronger. If you share our enthusiasm and passion for inclusivity, then we want to hear from you.

Liverpool FC is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all Colleagues and Volunteers to share this commitment.

About the Company

Why should you apply?

  • Weekly pay
  • Competitive rates of pay
  • Flexible work
  • Progression opportunities

 

Liverpool FC is an icon of global sport, a brand with an exceptional heritage. Hundreds of millions of people across the globe are devoted to the Club, but there is more to Liverpool FC than the scale of its fanbase. Over 100 years of success and heartache has forged a truly unique identity. Working for Liverpool FC makes you more than just a team member, you are an integral part of the world`s greatest football family.

We aspire to be the most inclusive club in world football - providing fair and appropriate opportunities to as many people from different backgrounds as possible, being welcoming and meeting their needs as best we can. We are committed to hiring great people representative of a variety of backgrounds, perspectives, and skills, not just because it`s the right thing to do, but because we believe it makes our Club stronger. If you share our enthusiasm and passion for inclusivity, then we want to hear from you.

Liverpool FC is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all Colleagues and Volunteers to share this commitment.

Apply

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