About the role
Here at Liverpool Football Club, we are currently recruiting for a casual Stadium Tour Guides.
As a Tour Guide you will be working as part of a large team delivering an immersive, informative, and entertaining tour of Anfield Stadium to a varying range of groups sizes and ages, whilst displaying the highest standards of customer service and safety to our visitors in a fast-paced environment.
This is a casual position, offering variable hours including evenings and weekends on a flexible assignment basis. Please be aware that most shifts offered for this role may fall only to weekends and school holidays.
What will you be doing?
- Presenting in front of groups of customers, at a range of destinations across Anfield Stadium.
- Ensure the safety of tour attendees and security of the stadium.
- Comply with club policies.
- Comply with club health and safety procedures.
Who are we looking for?
We are looking for individuals who can demonstrate having a passion for Liverpool Football Club, and good knowledge of football in general. A team player who has an engaging personality, excellent communication, storytelling, and public speaking skills. A customer service background is an advantage when controlling large groups in an enthusiastic, professional, and positive manner.
- Confident and outgoing personality: comfortable presenting in front of groups.
- Ability to adapt the tour accordingly depending on the group.
- A team player who can also work independently.
- Good and clear communication skills.
- Good self-presentation.
- A good knowledge of Liverpool Football Club.
- Time management skill and queue management skills.
Why should you apply?
This is a casual position, offering variable hours including evenings and weekends on a flexible assignment basis.
Liverpool FC is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all Colleagues and Volunteers to share this commitment.
At Liverpool Football Club, we have an unwavering commitment to equality, diversity and inclusion and are always looking to making a positive difference in the communities that we operate within. We are proud of our achievements in this area; maintaining the Premier League Equality Standard Advanced Level, becoming a founding signatory of the Football Association’s Football Leadership Diversity Code and being recognised as a leader in this important area on and off the pitch. We take our responsibilities in this area seriously and through the work being done across the club, we are committed to increasing the diversity of our people and becoming an increasingly inclusive workplace for all. We are committed to hiring great people representative of diverse backgrounds, perspectives, and skills across our entire business. If you share our enthusiasm and passion for inclusivity, then we want to hear from you.
Main Responsibility
- Confident and outgoing personality: comfortable presenting in front of groups
- Ability to adapt the tour accordingly depending on the group
- A team player who can also work independently
- Good and clear communication skills
- Good self-presentation
- A good knowledge of Liverpool Football Club
- Ability to remain calm when dealing with emotional, difficult, or distressed people
- Time management skill and queue management skills
- Reliable with good availability
- Compliance with club policies
- Compliance with club health and safety procedures.
The Ideal Candidate
The successful candidate will have a passion for Liverpool Football Club, and a good knowledge of football in general.
A team player who has an engaging personality, have excellent communication, storytelling, and public speaking skills. A customer service background is an advantage when controlling large groups in an enthusiastic, professional, and positive manner.
About the Company
Liverpool FC is an icon of global sport, a brand with an exceptional heritage. Hundreds of millions of people across the globe are devoted to the Club, but there is more to Liverpool FC than the scale of its fanbase. Over 100 years of success and heartache has forged a truly unique identity. Working for Liverpool FC makes you more than just a team member, you are an integral part of the world`s greatest football family.
We aspire to be the most inclusive club in world football - providing fair and appropriate opportunities to as many people from different backgrounds as possible, being welcoming and meeting their needs as best we can. We are committed to hiring great people representative of a variety of backgrounds, perspectives, and skills, not just because it`s the right thing to do, but because we believe it makes our Club stronger. If you share our enthusiasm and passion for inclusivity, then we want to hear from you.
Liverpool FC is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all Colleagues and Volunteers to share this commitment.
Liverpool FC is an icon of global sport, a brand with an exceptional heritage. Hundreds of millions of people across the globe are devoted to the Club, but there is more to Liverpool FC than the scale of its fanbase. Over 100 years of success and heartache has forged a truly unique identity. Working for Liverpool FC makes you more than just a team member, you are an integral part of the world`s greatest football family.
We aspire to be the most inclusive club in world football - providing fair and appropriate opportunities to as many people from different backgrounds as possible, being welcoming and meeting their needs as best we can. We are committed to hiring great people representative of a variety of backgrounds, perspectives, and skills, not just because it`s the right thing to do, but because we believe it makes our Club stronger. If you share our enthusiasm and passion for inclusivity, then we want to hear from you.
Liverpool FC is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all Colleagues and Volunteers to share this commitment.
