About the role
Here at Liverpool Football Club, we are currently recruiting for Casual Sales Assistants for our Stadium Tours and Experiences Centre.
At our Stadium Tours and Experiences Centre, we welcome visitors from across the globe to the historic and unique stadium of Anfield, where they can bask in the history of the past, and the history-makers of the present.
As a Casual Sales Assistant, you are the first point of contact for our customers and will be responsible for creating a positive first and lasting impression with our visitors.
This is a casual position, offering variable hours including evenings and weekends on a flexible assignment basis. Please be aware that most shifts offered for this role may fall only to weekends and school holidays.
What will you be doing?
- Meeting and greeting customers and managing long queues.
- Checking visitors in on our tours using multiple booking systems and technology platforms.
- Issuing tickets and processing cash and card payments.
- Taking souvenir photographs, printing off, promoting, and selling the souvenir photographs.
- Engaging with all visitors and distributing/ collecting audio guide devices.
- Troubleshooting audio guide devices and effective stock management of the devices to ensure reception and tour is fully stocked prior to each tour.
Who are we looking for?
We are looking for team players who can provide an exceptional level of customer and sales experience to all our visitors. You will work well under pressure, with strong interpersonal skills, excellent communication, and a positive attitude. You will have the ability to demonstrate an excellent customer service and strong sales and cash handling skills.
Previous experience within a fast-paced sales/ customer service environment is preferred but is not essential.
Why should you apply?
This is a casual position, offering variable hours including evenings and weekends on a flexible assignment basis.
Liverpool FC is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all Colleagues and Volunteers to share this commitment.
At Liverpool Football Club, we have an unwavering commitment to equality, diversity and inclusion and are always looking to making a positive difference in the communities that we operate within. We are proud of our achievements in this area; maintaining the Premier League Equality Standard Advanced Level, becoming a founding signatory of the Football Association’s Football Leadership Diversity Code and being recognised as a leader in this important area on and off the pitch. We take our responsibilities in this area seriously and through the work being done across the club, we are committed to increasing the diversity of our people and becoming an increasingly inclusive workplace for all. We are committed to hiring great people representative of diverse backgrounds, perspectives, and skills across our entire business. If you share our enthusiasm and passion for inclusivity, then we want to hear from you.
