About the role
We have an exciting opportunity to join our LFC Retail Team as a Casual Retail Sales Advisor at our flagship Liverpool ONE Store.
What will you be doing?
- Delivering outstanding customer service and creating a welcoming environment for all customers.
- Processing sales, exchanges and refunds efficiently through our till systems.
- Handling cash and card transactions accurately.
- Building strong product knowledge to confidently advise customers on merchandise and promotions.
- Driving sales performance through add-on sales, upselling and customer engagement.
- Supporting the presentation of the store through effective merchandising and stock displays.
- Assisting with stock control processes and helping to minimise stock loss.
- Receiving, unpacking and replenishing deliveries to ensure products are available and well-presented.
- Working collaboratively with colleagues to achieve store targets and maintain high operational standards.
Who are we looking for?
We're looking for enthusiastic and customer-focused individuals who can bring energy and passion to our retail team.
You will have:
- Experience working in a customer-facing role within retail, hospitality, leisure, events or a similar environment.
- Experience providing excellent customer service and resolving customer queries professionally.
- Strong verbal communication skills and confidence interacting with a diverse range of customers.
- Ability to work effectively as part of a team in a fast-paced environment.
- Comfortable promoting products, recommending additional purchases and contributing to sales targets.
- Basic numeracy skills and confidence handling transactions and operating till systems.
We have stores located at Anfield Stadium, Liverpool ONE, Williamson Square, Chester, Belfast and Dublin. We offer one of the most extensive product ranges in world football, providing supporters from around the globe with access to official Liverpool FC merchandise.
This is a casual position, offering variable hours including evenings, weekends and matchdays on a flexible assignment basis. Your primary location will be our Liverpool ONE Store.
Liverpool FC is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all Colleagues and Volunteers to share this commitment.
At Liverpool Football Club, we have an unwavering commitment to equality, diversity and inclusion and are always looking to making a positive difference in the communities that we operate within. We are proud of our achievements in this area; maintaining the Premier League Equality Standard Advanced Level, becoming a founding signatory of the Football Association’s Football Leadership Diversity Code and being recognised as a leader in this important area on and off the pitch. We take our responsibilities in this area seriously and through the work being done across the club, we are committed to increasing the diversity of our people and becoming an increasingly inclusive workplace for all. We are committed to hiring great people representative of diverse backgrounds, perspectives, and skills across our entire business. If you share our enthusiasm and passion for inclusivity, then we want to hear from you.