About the role
Here at Liverpool Football Club, we are recruiting for Casual Match Day Stewards. This is an opportunity to be part of the team ensuring a safe and enjoyable experience for all supporters on match days.
Who are we looking for?
You will be a confident, clear communicator, particularly when speaking with supporters, often in confrontational situations. You will be able to demonstrate the ability to write reports and have a basic understanding of conflict management.
You will also be able to demonstrate the ability to build effective working partnerships with outside agencies, work in a pressured environment and manage it with a focus and be able to remain calm and give clear instructions to staff.
What will you be doing?
- Collaborate with the stewarding team to deliver a safe and secure event.
- Ensure compliance with stadium regulations by all spectators.
- Respond promptly and effectively to any incidents of disorder.
- Be visible and accessible to offer support to spectators.
- Conduct personal searches of spectators entering the stadium.
- Document and report any recordable incidents with clear written reports.
- Be prepared to brief the extended team, to ensure they are given clear and concise instruction.
- Occasionally deputise for Team Manager at briefings.
- As directed by the Team Manager, respond to incidents as required.
- Be aware of conflict management and be prepared to take decisive action in line with training and guidance.
According to the SGSA (Sports Grounds Safety Authority), Stewards must have a Level 2 Certificate in Spectator Safety (or previous equivalent) or be working towards it. This must be completed within 12 months, dated from the start of their first induction training.
Why should you apply?
This is a casual position, offering variable hours including evenings and weekends on a flexible assignment basis.
Liverpool FC is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all Colleagues and Volunteers to share this commitment.
At Liverpool Football Club, we have an unwavering commitment to equality, diversity and inclusion and are always looking to making a positive difference in the communities that we operate within. We are proud of our achievements in this area; maintaining the Premier League Equality Standard Advanced Level, becoming a founding signatory of the Football Association’s Football Leadership Diversity Code and being recognised as a leader in this important area on and off the pitch. We take our responsibilities in this area seriously and through the work being done across the club, we are committed to increasing the diversity of our people and becoming an increasingly inclusive workplace for all. We are committed to hiring great people representative of diverse backgrounds, perspectives, and skills across our entire business. If you share our enthusiasm and passion for inclusivity, then we want to hear from you.
