About the role
Here at Liverpool Football Club, we’re looking for confident, professional individuals who are passionate about providing outstanding customer service. As a Casual Hospitality Host you'll play a crucial part in delivering an exceptional guest experience working on our match day and events throughout the season.
What will you be doing?
- Conducting ticket checks, bag searches, and wanding to ensure a secure environment.
- Directing and escorting guests to their designated boxes, suites, and tables.
- Supervising doors, escalators and lifts for guest access.
- Working closely with the management team, stewards, and other safety hosts to ensure smooth operations.
- Offering a high level of customer service to enhance the guest experience.
As part of your role, you will need to work towards a Level 2 Certificate in Spectator Safety. Successful Safety Hosts must complete the training within their first season to continue working with us. Full training and qualification is provided by LFC.
Who are we looking for?
- You must have excellent communication skills to interact with guests professionally.
- Ability to handle challenging situations and stay calm under pressure.
- Previous front-of-house experience is beneficial but not required.
You must adhere to a strict dress code (uniform provided) and be prepared to remain in one position for extended periods during match days and events.
Why should you apply?
This is a casual position, offering variable hours including evenings and weekends on a flexible assignment basis.
Liverpool FC is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all Colleagues and Volunteers to share this commitment.
At Liverpool Football Club, we have an unwavering commitment to equality, diversity and inclusion and are always looking to making a positive difference in the communities that we operate within. We are proud of our achievements in this area; maintaining the Premier League Equality Standard Advanced Level, becoming a founding signatory of the Football Association’s Football Leadership Diversity Code and being recognised as a leader in this important area on and off the pitch. We take our responsibilities in this area seriously and through the work being done across the club, we are committed to increasing the diversity of our people and becoming an increasingly inclusive workplace for all. We are committed to hiring great people representative of diverse backgrounds, perspectives, and skills across our entire business. If you share our enthusiasm and passion for inclusivity, then we want to hear from you.