About the role
We are looking for Casual Front of House Assistants to join our Stadium Tours & Experiences team.
Every year, Anfield welcomes visitors from across the world who come to experience the history, heritage and atmosphere of one of football's most iconic stadiums. As a Front of House Assistant, you'll play an important role in shaping that experience, providing a warm welcome and delivering outstanding service to every visitor who walks through our doors.
This is a casual role, offering flexible hours on an assignment basis, including evenings and weekends. Please note that most shifts are likely to be available during weekends and school holiday periods.
What will you be doing?
- Welcoming and assisting visitors, ensuring they receive a friendly and professional first impression.
- Managing visitor arrivals and supporting busy queue management.
- Checking guests in using a range of booking systems and technology platforms.
- Issuing tickets and processing cash and card payments.
- Taking, promoting and selling souvenir photographs.
- Distributing, collecting and troubleshooting audio guide devices.
- Maintaining stock levels and ensuring equipment is ready ahead of each tour.
- Keeping reception and visitor areas clean, well-presented and fully stocked.
- Supporting the safe movement of visitors and following all health and safety procedures.
Who are we looking for?
We're looking for enthusiastic and engaged team players who are passionate about delivering exceptional customer service. You'll enjoy interacting with people from a wide range of backgrounds and cultures, helping to create a welcoming and memorable experience for every visitor.
Previous customer service experience is essential. Experience handling cash and card payments, and working in a sales-driven environment, would be advantageous.
This is a casual position, offering variable hours including evenings and weekends on a flexible assignment basis.
Liverpool FC is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all Colleagues and Volunteers to share this commitment.
At Liverpool Football Club, we have an unwavering commitment to equality, diversity and inclusion and are always looking to making a positive difference in the communities that we operate within. We are proud of our achievements in this area; maintaining the Premier League Equality Standard Advanced Level, becoming a founding signatory of the Football Association’s Football Leadership Diversity Code and being recognised as a leader in this important area on and off the pitch. We take our responsibilities in this area seriously and through the work being done across the club, we are committed to increasing the diversity of our people and becoming an increasingly inclusive workplace for all. We are committed to hiring great people representative of diverse backgrounds, perspectives, and skills across our entire business. If you share our enthusiasm and passion for inclusivity, then we want to hear from you.